Use this form for internal WestEd technology needs or significant enhancements to existing agency-wide systems that support agency operations. This includes requests for new tools, business system enhancements (such as UKG or Salesforce PAC), or process improvements that primarily benefit WestEd staff and internal functions. Your request will be reviewed and prioritized upon submission, with updates provided as it progresses through evaluation and approval. Not sure if your request is an agency tech or client-facing tech project? Visit the Inside WestEd page for guidance.

Submit a change request. A change is the addition, modification, or removal of anything that could have an effect on IT services. Changes usually result in a modification to a specific component of the IT infrastructure or one of the key business applications.

Use this form for any client-facing or partner-focused technology project. This includes new technology projects for external clients/partners, enhancements to existing client/partner technology, and technical assistance for proposals including technology estimation. Support may involve custom IT solutions (such as websites, hosting services, data infrastructure, or dashboards), technical project management, or assistance with selecting an external vendor. Not sure if your request is an agency tech or client-facing tech project? Visit the Inside WestEd page for guidance, or select either and IT will take it from there.

Submit a technical issue or request related to the Organization Reset.
This temporary service, available through February 27, 2026, routes requests to the appropriate system administrator or product owner for the 13 impacted systems. After that date, staff should use their regular support channels.

Request support for your custom web application, website, or anything covered by your Service Level Agreement.

If this is an emergency (e.g. your site is not responding) and it is outside of business hours, call the IT Support Center at 877-937-8338.

Please use this form to request support for AI Software Requests, Training, Custom AI applications, AI vendor inquiries, Access to AI tools and Client Facing Technology Projects. Your input will help us collaborate on AI initiatives & ensure our compliance with State & Federal law. For additional information prior to submitting a request, please see the AI Hub on Inside WestEd.

For project leads only. Request a Box folder structure for your project. This is required for all contracts.

Request Box access to create a Box Hub.

Use this form to request support for technical issues, system errors, and dashboard/report problems for enterprise business systems such as Costpoint, PAC, Tableau, and others. For access, license, or software installation requests, please use the Software & System Access Request form.

Entra is WestEd’s identity and access management provider. It adds a second layer of security to your accounts. Verifying your identity using your phone or other mobile device prevents anyone but you from logging in.

Request access to an existing fax line or request a new, confidential fax line for your project.

Report service outages, document corruption, malfunctions, and other issues where the tool is not operating as expected. Get help with all WestEd supported, employee-facing software and online tools, including Email and Calendar, Zoom, Box, Smartsheet, Microsoft Office, Skedda, Survey Monkey, etc. For immediate assistance due to an emergency, such as a Zoom issue during a live session, an online service outage, or repeated application crashes while working on a proposal due within the next 48 hours, please call the Support Center directly at 415-615-3264 or 1-877-937-8338

Support for Inside WestEd, including the online applications found under All My Active Items.

Use this form to request access to enterprise software including Zoom, Tableau, Adobe, and others or to request purchasable software. For technical issues, system errors, and dashboard/report problems, please use the Business Systems Support form.

Request Virtual Desktop Interface (VDI) license for temporary employees and for employees who need to be able to work on personal equipment while waiting for a replacement computer. Note: If requesting VDI for international travel, you must complete a Request for Use or Access to WestEd Systems while Traveling Internationally form.

Request laptop computers for new staff. All staff receive a standard build unless otherwise requested. All requests are subject to IT review and approval.

Questions about and training for using your WestEd issued computer and peripherals.

Request peripherals for your WestEd computer, including large screen display, keyboard and mouse, USB-C multi-port adapter, and web cam. Non-technical items such as mouse pads, display stands, etc. may be purchased from Staples using your P-Card.

Get help with connecting to office printers. If a copier or printer is jamming, streaking, has a full waste container, or performing below expectations, call or email RMC at [email protected] or 866-754-7677 to request service with the 7-digit ID number (letter B + 6-digit number) on the device. For printer supplies please see Ordering or recycling copier supplies.

Report issues with meeting room conferencing equipment.

Request consultation, planning, and/or day-of support for hybrid events.

Support services for problems relating to application and hardware for Zoom webinars and meetings.

Request Zoom licenses for webinars and large meetings. If you need access to a Large Meeting or Webinar license, please provide the requested details below. We request at least 48 hours’ notice before your license is needed.

This form is intended for use by managers who wish to have a full Zoom license applied to a temporary staff member. All regular staff are given full Zoom licenses. Temporary staff are given Basic licenses. Basic licenses only allow for hosting meetings with three or more people for up to 40 minutes.

Technical support for Zoom, including account settings, meeting preparation, and reporting issues after your event. If you are having an issues during a live session, call the Support Center directly at 877-937-8338 or 415-615-3264.

Due to a change in requirements from US and Canadian wireless carriers, Zoom has changed how it handles SMS text messages from enterprise accounts. This change is being made to help combat the proliferation of spam and phishing SMS text messages assaulting everyone’s phones. This means that SMS text messages cannot be sent from your Zoom Phone number after March 31, 2023 unless you make a service request via WestEd Help. Staff who need to use SMS texting for their work will be added to a “campaign” that will need to be renewed on a regular basis.

Request to create access to Confidential Computing Environment account.

Use this form to request help from the Data Protection Office, including help with understanding data security issues or requirements with proposals, contracts, data security plans (DSP), data sharing agreements (DSA/MOU), data management plans (DMP), and the security awareness program (trainings). For data security incidents (i.e. suspected data breaches), please see the Security Event – Theft/Virus/Breach form.

Request assistance for anything that can’t be located in the Info Security service catalog. Please provide as much detail as possible so that we may assess and resolve your request promptly.

The purpose of this form is to inform WestEd Legal, IT, Data Protection Office and Human Resources on your intent to travel and have access and/or utilize WestEd-owned devices while traveling outside of the United States. Our offices will need to review the information provided to ensure that all legal and client requirements can be met.

**Please submit this at LEAST 10 days in advance of your travel**

Request to delete data out of the Secure Computing Environment (SCE).

Request to transfer data into or out of the Secure Computing Environment.

Request access to the secure computing environment (SCE), which allows you to connect to a fully secure remote computer to perform analysis on highly sensitive data.

Report stolen or lost computer equipment, suspected virus infestation, successful phishing attack, password theft, or other data security breach.

Submission form to collect general information about the request that can’t be located in the service catalog, please provide as much detail as possible so that we may assess and resolve your request.